SnapHour supports the most recent versions of Firefox, Safari, Opera and Internet Explorer.
Yes, you can use SnapHour even if you don't have a website (yet). When you register for SnapHour, we will create a special "mini website" for your business at http://yourname.snaphour.com. Through this mini website, your customers can schedule an appointment.
Online appointment scheduling has several advantages, both to you and to your customers. Let's name a few:
Payments are typically done by credit card. If you have any special payment requests, please contact us and we will work something out.
Yes, you can cancel your SnapHour account at any given time. You WILL NOT be charged for cancelling your account.
Nope, we don't. The only costs for having a SnapHour account are those mentioned on our pricing page.
Yes, you can upgrade or downgrade at any given time through the "account & settings" section. We don't charge our customers for upgrading or downgrading their accounts.
Usually no problem. Please contact us for more information.
When a customer schedules an appointment through your website, you will be notified by email. It is then up to you to either confirm, cancel or change the appointment. After you confirm the appointment, the customer will receive a final confirmation by email.
No, visitors on your website can only see available times and dates for services offered by your business. Visitors can NEVER any details related to appointments (with exception to their own appointments).
For each service offered by your business, you have specified a duration. These durations are taken into account when availability is displayed on your public calendar. If a specific service lasts two hours for example, there needs to be availability for two consecutive hours for the service to be bookable.
Yes, as soon as an appointment has been scheduled by a customer, the corresponding times are no longer marked as available on your public calendar. These times become available again after you cancel the appointment (or change the time for this appointment).
Customers can schedule appointments up until two months from the current date.
Yes. Whenever a customer schedules an appointment, all account managers within your SnapHour account are notified, both by email and by SMS. Next to the account managers, the employee in question will receive an email and a text message as well.
This depends on your SnapHour account. For each operator (staff member) one calendar can be created (with each calendar you can maintain each service offered by your organization).
ALL appointments are stored indefinitely (this might change in the future). Through the SnapHour calendar, you can easily access all data up until six months back. If you require data older then six month, you either try accessing it through the customer database (you will need to know the customer's name for this) or you can contact us and we'll dig it up for you!
No. Employees' (except for account managers) access depends on what services they're allowed to perform (an account manager can set allowed services for each regular employee). Regular employees only have access to data connected to "their" appointments.
How many services is each operator (employee) allowed to perform?This depends on your SnapHour account. Each operator (employee) is allowed to perform each services offered by your organization. Of your business were to offer 5 services, each employee could perform each of those services.
Yes, you can. In the calendar's daily view, you can easily drag an appointment from one operator to another (left click with your mouse and move the cursor, while keeping the button pressed, to the other operator and release the mouse button).
An operator is "something" performing a service. In most cases, this will be a business' employees, however an bowling alley could also be an operator.
Each operators can perform each service offered by your organization.
No. Employees' (except for account managers) access depends on what services they're allowed to perform (an account manager can set allowed services for each regular employee). Regular employees only have access to data connected to "their" appointments.
Changed durations never affect already made appointments. Changed durations will only affect appointments made after the duration has been changed.
An acccount manager is an user who has access to all data within your SnapHour account (usually account managers are either business owners or business managers). Each SnapHour account can have more then one account manager.
